Brinks Home Security Review: Unveil Security Solutions for Your Peace of

HomeHome Security

Brinks Home Security Review: Unveil Security Solutions for Your Peace of

In this comprehensive Brinks Home Security Review, we'll explore its features, pricing, and customer service to help you decide if it's the right fit

Vivint Home Security Review: Is it the Right Smart Home Guardian for You?
ADT Home Security Review: Guardian of Your Castle or Gated Community Disappointment? 
Frontpoint Security Review: Keeping Homeowners Safe Since 1996 

In this comprehensive Brinks Home Security Review, we’ll explore its features, pricing, and customer service to help you decide if it’s the right fit for your home. In today’s world, a home security system is no longer a luxury, but a necessity. It provides peace of mind knowing your loved ones and belongings are protected, even when you’re away. Brinks Home Security, a trusted name with a rich history dating back to 1859, offers a range of security solutions to deter break-ins, detect emergencies, and provide you with remote control over your home’s security. 

But with numerous home security companies vying for your attention, choosing the right one can be overwhelming. This comprehensive review will equip you with the knowledge you need to decide if Brinks Home Security is the perfect fit for your needs. By the end of this Brinks Home Security review, you’ll have a clear understanding of what Brinks Home Security offers and whether it can effectively safeguard your home and your loved ones. 

Brinks Home Security Review: Systems & Equipment 

Brinks Home Security offers a tiered approach to security, allowing you to choose a package that aligns with your needs and budget. Here’s a breakdown of their most popular offerings: 


  • Smart Security Essential: This base package is ideal for renters or those seeking basic protection. It typically includes a touchscreen control panel, door and window sensors, and a motion sensor. 
  • Smart Security Complete: This mid-tier package expands on the Essential package, often including additional door and window sensors, a smoke detector, and a video doorbell. 
  • Smart Security Ultimate: This comprehensive package caters to homeowners seeking maximum security. It might include everything from the Complete package, plus additional motion sensors, flood detectors, and outdoor cameras. 


  • Control Panel: The central hub of your system, the Brinks Home touchscreen control panel allows you to arm and disarm the system, view camera feeds, and manage settings. User reviews generally praise its sleek design and intuitive interface. 
  • Sensors: Brinks offers a variety of sensors to detect intrusions and emergencies. Door and window sensors trigger an alarm when a protected opening is breached. Motion sensors detect movement within a designated area. Smoke detectors and flood detectors alert you to potential fire and water hazards, respectively. 
  • Cameras: Brinks offers indoor and outdoor cameras that provide live video streaming and recorded footage for remote monitoring. The quality can vary depending on the package, with higher tiers offering HD resolution. 
  • Keychain Remote: A convenient option for quick system arming and disarming. 

Quality and User-Friendliness: 

Brinks equipment generally receives positive reviews for its reliability and durability. The user-friendly touchscreen control panel allows for easy system management.  However, some users report occasional connectivity issues with cameras, particularly in outdoor models. 


Brinks allows you to customize your system by adding additional sensors, cameras, and other accessories based on your specific needs. This allows you to tailor the security system to your unique layout and potential vulnerabilities. 

Smart Home Compatibility: 

Brinks Home Security systems primarily work with Google Assistant for smart home integration. This allows you to control certain aspects of your system with voice commands. While not as extensive as some competitors, Brinks is working towards expanding its compatibility with other smart home platforms. 

Professional vs. DIY Installation: Finding Your Perfect Fit 

Our Brinks Home Security Review examines both professional and DIY installation options to help you choose the best fit. Brinks Home Security offers two installation options: professional installation and DIY. Let’s explore the pros and cons of each approach to help you decide which best suits your needs. 

Professional Installation: 

Process: Scheduling professional installation is straightforward. You can schedule it during your initial system purchase or contact Brinks customer service later. A certified technician will visit your home, assess your security needs, and install the entire system. Brinks typically charges a one-time installation fee. 


  • Expertise: Trained professionals ensure proper placement and functionality of all equipment, maximizing your system’s effectiveness. 
  • Warranty: Professional installation often comes with a longer warranty on both equipment and labor compared to DIY setups. 
  • Peace of Mind: Professionals handle everything, eliminating the stress of installation and configuration. 

DIY Installation: 

Process: Brinks systems are designed for DIY-friendly installation. They typically come with clear instructions and online tutorials to guide you through the process. Most components are wireless and self-adhesive, minimizing the need for drilling or complex wiring. 


  • Cost-Effective: DIY installation eliminates the professional installation fee, potentially saving you money upfront. 
  • Flexibility: You can install the system at your own pace and customize the placement of sensors and cameras to your liking. 
  • Sense of Accomplishment: Successfully installing the system yourself can be rewarding. 

Choosing the Right Option: 

Professional Installation is Ideal For: 

Individuals who lack technical expertise or experience with home security systems. 

Those seeking a guaranteed, worry-free installation with extended warranty coverage. 

People with complex layouts or wiring concerns in their homes. 

DIY Installation is Ideal For: 

Tech-savvy individuals comfortable with following instructions and basic troubleshooting. 

Those on a tight budget who want to save on installation costs. 

People who prefer the flexibility to customize their system’s layout. 

Ultimately, the best choice depends on your individual comfort level, technical skills, and budget.  If you’re unsure, consider contacting Brinks for a consultation to discuss your specific needs and get a quote for professional installation. 

Brinks Home Security Monitoring: A Safety Net for Your Home 

Peace of mind is priceless! The Brinks Home Security Review explores their 24/7 professional monitoring service Brinks Home Security stands out for its 24/7 professional monitoring service, where trained experts vigilantly oversee your home even when you’re away. Operating sophisticated monitoring centers staffed with certified security professionals round the clock, Brinks ensures a swift and effective response to various emergencies, from break-ins to fires and medical situations. When your security system is armed and an alarm triggers, it promptly sends a signal to the monitoring center, initiating a comprehensive response protocol. 

Upon receiving an alarm signal, Brinks follows a meticulous response protocol. First, the monitoring professional attempts to verify the alarm by reaching out to you through your preferred communication method. If confirmation isn’t received or if a break-in is confirmed, the dispatcher promptly contacts the necessary emergency services. Additionally, Brinks employs advanced monitoring systems enabling two-way communication between you and the monitoring center, facilitating real-time information exchange during emergencies. Their monitoring centers are equipped with cutting-edge technology, including advanced alarm verification systems, interactive floor plans for optimized response strategies, and continuous backup systems to ensure uninterrupted operation. While other security companies may offer similar 24/7 monitoring, Brinks distinguishes itself through its robust response protocol and technological capabilities. 

Brinks Home Mobile App: Your Security Command Center at Your Fingertips 

User experience is key! This Brinks Home Security Review dives into the functionalities of their mobile app. The Brinks Home mobile app serves as the nerve center for your security system, offering remote control and real-time monitoring capabilities. Let’s explore the functionalities, user experience, and additional features this app provides. 


The Brinks Home app empowers you to manage your security system from virtually anywhere with an internet connection. Here are some key functionalities: 

  • Arm and Disarm System: Conveniently arm and disarm your security system with a tap on the app, ensuring your home is protected when you’re away and disarmed when you return. 
  • Live Video Monitoring: View live feeds from your connected security cameras, allowing you to keep an eye on your property in real-time. 
  • Event History: Review a detailed history of system activity, including triggered alarms, sensor activations, and user actions. 
  • Smart Home Integration (Limited): Brinks offers some smart home integration through the app, primarily with Google Assistant. You can use voice commands to arm/disarm the system, adjust thermostat settings (if compatible thermostat is connected), and lock/unlock doors (if compatible smart lock is connected). 

User Interface and User Experience: 

The Brinks Home app generally receives positive reviews for its user-friendly interface. The layout is intuitive, with clear icons and easy-to-navigate menus. Users appreciate the ability to customize the app’s home screen to prioritize frequently used features. However, some users report occasional app crashes or slow loading times, which can be frustrating during critical situations. 

Additional Features: 

The Brinks Home app offers some additional features to enhance your security and convenience:  

  • Guest Access: Grant temporary access to your home for trusted individuals like pet sitters or house cleaners. 
  • Geofencing (Limited): Set up automated arming and disarming based on your phone’s location (entering or leaving a designated perimeter). However, geofencing capabilities might be limited compared to some competitors. 
  • Notifications: Receive instant alerts on your phone whenever your system is armed/disarmed, a sensor is triggered, or a camera detects motion. 

Overall, the Brinks Home mobile app provides a convenient and user-friendly platform to manage your security system remotely. While some limitations exist in smart home integration and geofencing compared to competitors, the core functionalities effectively enhance your home security control. 

Brinks Home Security Customer Service: Evaluating Support Options 

Need to know about Brinks Home Security’s customer service? Our review explores contact methods and customer experiences. When choosing a home security company, reliable customer service is crucial. Let’s delve into the various ways to contact Brinks customer service, analyze user experiences, and explore their warranty policies. 

Contact Methods: 

Brinks offers multiple ways to reach their customer service team: 

  • Phone: This is the most direct approach, allowing you to speak with a representative for immediate assistance. Brinks operates a dedicated customer service line with hours of operation typically Monday-Saturday during business hours. 
  • Email: While not ideal for urgent issues, email allows you to submit detailed inquiries and receive a response within a timeframe (usually within 24-48 hours). 
  • Online Chat: The Brinks website offers a live chat feature for real-time communication with a customer service representative during specific operating hours. 

Customer Reviews: 

Customer reviews regarding Brinks’ customer service paint a mixed picture. Here’s a breakdown of key aspects: 

  • Wait Times: Phone wait times can be lengthy, particularly during peak hours. This can be frustrating for customers seeking immediate assistance. 
  • Resolution Rates: While some users report positive experiences with knowledgeable representatives who effectively resolve issues, others express dissatisfaction with the ability to get their concerns addressed promptly. 
  • Overall Satisfaction: Customer satisfaction with Brinks’ customer service varies. Some users appreciate the availability of multiple contact methods, while others find the process slow and frustrating. 

Warranty Policies and Repair Procedures: 

Brinks offers a standard warranty on equipment included in your security system. The exact warranty duration might vary depending on the specific component, but it typically ranges from 1 to 3 years. During this period, Brinks will repair or replace malfunctioning equipment free of charge, excluding user-caused damage. 

For repairs or replacements, you can contact Brinks customer service. They will likely troubleshoot the issue over the phone and then dispatch a technician if necessary. However, some users report challenges scheduling technician visits in a timely manner. 

Brinks Home Security Pricing & Contracts: Understanding the Costs 

Before diving into Brinks Home Security, it’s crucial to understand their pricing structure. Here’s a breakdown of equipment costs, monitoring fees, installation options, and contract details, along with comparisons to competitors. 

Pricing Breakdown: 

Brinks employs a tiered pricing approach with various security packages. Here’s a general overview: 

  • Equipment Costs: Brinks offers different packages with varying equipment included. The base package might start around $199, while more comprehensive options can reach $1,099 or more. 
  • Monitoring Fees: Monitoring plans typically range from $39.99 to $49.99 per month, providing 24/7 professional monitoring for your security system. 
  • Installation: Brinks offers professional installation for a one-time fee, typically ranging from $99 to $199. DIY installation is also an option, eliminating the installation cost. 

Contracts and Termination Fees: 

Brinks requires a contract for their monitoring services, typically lasting 36 months.  Early termination fees can be hefty, often amounting to several months of monitoring service. 

Brinks Home Security: Weighing the Pros and Cons 

Contracts can be a big decision. Our Brinks Home Security Review weighs the pros and cons to help you decide. 


  • Reliable 24/7 Professional Monitoring: Brinks offers a proven track record of professional monitoring, providing peace of mind knowing your home is protected. 
  • User-Friendly Mobile App: The Brinks Home app offers convenient remote access to your security system, allowing you to arm/disarm, view cameras, and receive alerts. 
  • Variety of Security Packages: Brinks caters to different needs with tiered security packages, allowing you to choose a system that aligns with your budget and security requirements. 
  • DIY Installation Option: Brinks offers DIY installation for cost-conscious individuals comfortable with following instructions. 
  • Established Reputation: Brinks boasts a long history in the security industry, signifying stability and experience. 


  • Long Contracts and Termination Fees: Brinks’ standard 36-month contracts can feel restrictive, and early termination fees can be expensive. 
  • Mixed Customer Service Reviews: While some users report positive experiences, others express frustration with wait times and resolution rates. 
  • Limited Smart Home Integration: Compared to some competitors, Brinks’ smart home integration capabilities are less extensive. 
  • Potential Upfront Costs: Depending on the chosen package and installation option, the initial investment in Brinks equipment and monitoring can be significant. 
  • Occasional App Issues: Some users report occasional app crashes or slow loading times, which can be inconvenient. 

Making an Informed Decision: 

Brinks Home Security offers a reliable security solution with professional monitoring, user-friendly features, and customizable packages.  However, long contracts and potential customer service issues are considerations. 


This Brinks Home Security Review has given you a taste of the system’s features and potential drawbacks. In conclusion, Brinks Home Security offers a compelling solution with reliable professional monitoring, user-friendly app control, and customizable security packages. However, long contracts and potential customer service issues can be drawbacks. Whether Brinks is right for you depends on your priorities. If you value a trusted brand with professional monitoring, Brinks is a strong contender. But if flexibility and potentially lower costs are essential, consider competitors offering shorter contracts or upfront equipment purchases. Remember, the best choice hinges on your specific needs. Research thoroughly and compare options before securing your home with the perfect security system.